Grievance redressal

Last updated: 10 November 2026

If something about Voro HQ or your personal data is not right, we want to hear about it and fix it quickly. This page explains how to raise a grievance and what happens next.

You can ask for this page, or any of our notices, in Hindi or any other language in the Eighth Schedule to the Constitution of India by writing to grievance@vorohq.com.

Our Grievance Officer

• Name: Esha Mahato
• Email: grievance@vorohq.com
• Company: Voro Ventures Private Limited, CIN U62099DC2026PTC475687
• Address: 603-604, Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh-201305, India

How to raise a grievance

• In the app (fastest): Settings > Privacy > Raise a concern. You get a ticket number straight away and can follow it there.
• By email: write to grievance@vorohq.com from the email on your account. Tell us what happened and what you would like us to do.
• By post: to the Grievance Officer at the address above.

You can raise a grievance about anything to do with your personal data, such as getting a copy, correcting or deleting it, withdrawing consent, a nominee, or a possible breach. You can also raise other complaints about Voro HQ.

What happens next

1. We confirm we have it within 24 hours, with a ticket number.
2. We look into it. We may ask you to confirm who you are, so nobody else can get your data.
3. We reply with what we found and what we did, within 30 days. The DPDP Rules 2025 allow up to 90 days; we aim to be much faster. If we need longer, we tell you why and when you will hear from us.

Your rights under India's DPDP Act 2023

You have the right to:

• get a summary of your personal data and how we use it;
• correct, complete, update or erase it;
• withdraw consent at any time, as easily as you gave it;
• nominate someone to use these rights for you if you die or cannot act yourself (Settings > Privacy > Nominate someone);
• have your grievance answered.

Most of these you can do yourself in Settings > Privacy and Settings > Profile, without waiting for us.

If you are not satisfied

If you are not happy with our answer, or we have not replied in time, you can complain to the Data Protection Board of India. The law asks you to raise it with us first.

If you are in the EU, the UK or the EEA

You also have the rights the GDPR gives you, including restriction, objection and portability. You can complain to the data protection authority in the country where you live or work, at any time.

Questions about a workspace's content

If your data is in a workspace someone else owns, such as your employer's, that organisation decides how it is used. We will pass your request on to them and help them answer it.