Refund and cancellation policy
Version 2026-11-10
Last updated: 10 November 2026
We want paying for Voro HQ to feel fair and simple. This page explains how cancelling works and when you get money back. It is part of our terms of service.
You can ask for this policy in Hindi or any other language in the Eighth Schedule to the Constitution of India by writing to grievance@vorohq.com.
Try before you pay
Every new workspace gets a free trial of 14 days, with no card needed. Nothing is charged unless you choose a plan.
Cancelling
- Workspace owners, and anyone allowed to manage billing, can cancel at any time in Settings > Billing. There is no cancellation fee.
- Your plan keeps working until the end of the period you have already paid for. Autopay stops, so you are not charged again.
- After that, the workspace turns read-only for 7 days, so you can still see and export everything, and is then paused. You can choose a plan again at any time to carry on where you left off.
- If you do nothing, we delete the workspace data 90 days after the plan ends, and remind you before we do.
Changing plans
- Upgrades and extra seats start straight away. You pay only for the days left in the current period.
- Smaller plans and fewer seats start at your next renewal. The current period is not refunded, and you keep what you paid for until it ends.
- Switching between monthly and yearly starts at the end of the current period.
When you get money back
| Situation | What we do |
|---|---|
| You were charged twice, or charged by mistake | Full refund of the extra charge |
| You were charged after you cancelled | Full refund of that charge |
| You are not happy, within 7 days of your first payment for a workspace | Full refund of that payment, if you ask |
| We remove a paid feature that matters to you, and you cancel | Refund for the unused part of your period |
| Voro HQ was unavailable for a long time because of a fault on our side | A fair refund or credit for that time |
Outside these cases, payments for a period that has started, and add-on packs (such as AI credits or WhatsApp messages) that have been used, are not refunded. If you think your case is special, write to us anyway. We read every request.
How refunds are paid
- Write to support@vorohq.com from the email on your account, with your workspace name and the invoice number. We reply within 2 working days.
- We refund to the card, UPI or bank account you paid with, through Razorpay. Banks usually take 5 to 7 working days to show it. If that is not possible, or you prefer, we add it as credit to your workspace for future bills.
- For every refund we issue a GST credit note against the original invoice, which you can download in Settings > Billing.
- Customers who paid in US dollars are refunded in US dollars. Your bank may charge its own conversion fees.
Failed payments
If a renewal does not go through, we remind you and keep everything working for 7 days. After that the workspace turns read-only until the payment is made. Nothing is deleted while we wait.
Questions or complaints
Billing questions: support@vorohq.com. If you are not happy with how we handled a refund, write to our Grievance Officer, Esha Mahato, at grievance@vorohq.com.