Terms of service

Last updated: 10 November 2026

These terms are the agreement between you and Voro Ventures Private Limited (CIN U62099DC2026PTC475687, GSTIN 09AAMCV8019K1ZN), registered office 603-604, Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh-201305, India ("Voro", "we", "us"). If you use Voro HQ for a company or other organisation, you accept these terms for it, and "you" means both you and that organisation.

You can ask for these terms in Hindi or any other language in the Eighth Schedule to the Constitution of India by writing to grievance@vorohq.com.

1. Who can use Voro HQ

You must be 18 or older and able to enter a contract. By creating an account you confirm both, and that the details you give us are true.

2. Your account

• Keep your password and sign-in codes safe. Turn on two-step sign-in; for owners we strongly recommend it.
• Tell us straight away at support@vorohq.com if you think someone else has used your account.
• Workspace owners decide who to invite and what each person can do, and are responsible for how their team uses the workspace.

3. Your content

• You own what you put into Voro HQ. You give us permission to store, copy, show and process it only to run Voro HQ for you, to keep it safe, and as the law requires.
• Only upload content you have the right to share. Do not upload anything unlawful, harmful or that breaks someone else's rights.
• We do not sell your content, use it for advertising, or use it to train AI models.
• You can download your data at any time, including while a workspace is read-only.

4. Fair use

Please do not:

• try to break, overload, scan or get around the security of Voro HQ, or reach data that is not yours;
• use Voro HQ to send spam, phishing or messages people did not ask for, including on WhatsApp;
• resell Voro HQ, or copy it to build a competing product;
• use it for anything illegal under Indian law or the law where you are.

If someone breaks these rules, we may pause the account or workspace. Unless it is urgent or the law stops us, we will tell you first and give you a chance to fix it.

5. Free trial

Every new workspace gets a free trial of 14 days with the features of a paid plan. You do not need a card to start. We remind you before the trial ends.

If you do not choose a plan, the workspace turns read-only for 7 days, so you can still see and export everything, and is then paused. We keep its data for 90 days after the trial ends, then move it to the Trash, where it is erased for good 30 days later. We remind you before that happens.

6. Plans and payment

• Paid plans are priced per user, per month, paid monthly or yearly. Prices are on our pricing page and in Settings > Billing before you pay.
• Customers in India pay in rupees, with GST added as the law requires. Customers outside India pay in US dollars.
• You pay in advance for each period. With autopay (card, UPI Autopay or e-mandate) the plan renews automatically until you cancel. You can also pay each period by hand.
• Upgrades and extra seats start straight away, and you pay only for the days left in the current period. Smaller plans and fewer seats take effect at the end of the current period.
• We send a GST invoice for every payment.
• Plans include limits, such as AI credits, storage and WhatsApp messages. When a limit is reached, that feature pauses until the next period or until you add a pack. You can always read and export your data.
• If a renewal fails, we remind you and keep everything working for 7 days. After that the workspace turns read-only until the payment is made.
• We may change prices. We will tell you at least 30 days before a new price applies to you, and it starts only from your next renewal.

7. Cancelling and refunds

You can cancel at any time in Settings > Billing. Your plan keeps working until the end of the period you paid for, then the workspace turns read-only for 7 days and is then paused. Our refund and cancellation policy explains when we give money back.

8. AI features

• AI features (Voro Brain) are off until the workspace owner turns them on, and use the plan's AI credits.
• AI answers can be wrong. Check them before you rely on them, especially for money, legal, tax or health matters. Voro Brain asks before it changes anything, and you can undo its changes for 24 hours.
• You are responsible for how you use what AI produces.

9. Voro Vault

Vault items are encrypted on your device with a key only you hold. We cannot read them or recover them. If you forget your Vault master password, your items can be opened again only if your workspace turned on organisation recovery and you agreed to it. Otherwise nobody, including us, can open them again.

10. Other services

Some features connect to services run by others, such as Google, WhatsApp through AiSensy, or Razorpay. Their own terms apply to them. You can disconnect them at any time.

11. Our service

We work hard to keep Voro HQ fast, available and safe, and to keep backups. We may improve, change or retire features. If we remove something important you pay for, we will tell you in advance and, if it matters to you, you can cancel and get a pro rata refund for the time left.

12. Ending

• You can delete your workspace or account at any time. A deleted workspace stays in the Trash for 30 days, then is erased for good.
• We may end these terms if you seriously or repeatedly break them, or if the law requires it. Unless that is not possible, we will give you notice and time to export your data.

13. Liability

• Voro HQ is provided "as is" and "as available". We do not promise it will never have errors or interruptions.
• Neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue or data that could have been avoided with reasonable care.
• Our total liability to you for any claim is limited to what you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that the law does not allow to be limited, or your rights as a consumer.

14. Indemnity

If someone makes a claim against us because of content you uploaded or because you broke these terms, you will cover our reasonable costs of that claim.

15. Law and disputes

These terms are governed by the laws of India. Before going to court, please write to us at support@vorohq.com so we can try to solve the problem together within 30 days. If we cannot, the courts in India have jurisdiction. This does not take away rights you have under the law of the country where you live.

16. Changes to these terms

When we change these terms, we publish the new version here with a short summary of what changed and ask you to agree again before you continue. If you do not agree, you can cancel and export your data.

17. Contact

Questions about these terms: support@vorohq.com. Complaints and grievances: Esha Mahato, Grievance Officer, grievance@vorohq.com.